Which term describes messages sent casually, not through established channels?

Which term describes messages sent casually, not through established channels?

• A. Formal Communication
• B. Informal Communication
• C. Communication Barriers
• D. Written Communication

Answer: (B)

Informal communication describes messages sent casually, outside official channels. It happens in everyday interactions like quick chats, hallway conversations, or casual messages, and it helps information move quickly and can strengthen work relationships. Because it isn’t bound by official rules or approved channels, it’s not meant to replace formal procedures, and it can sometimes lead to misunderstandings or a lack of formal record. By contrast, formal communication follows established channels and uses official formats like memos, reports, or policy emails. Written communication is about the medium and can be either formal or informal depending on tone and context, while barriers are obstacles that hinder understanding rather than a style of messaging.

Informal communication describes messages sent casually, outside official channels. It happens in everyday interactions like quick chats, hallway conversations, or casual messages, and it helps information move quickly and can strengthen work relationships. Because it isn’t bound by official rules or approved channels, it’s not meant to replace formal procedures, and it can sometimes lead to misunderstandings or a lack of formal record. By contrast, formal communication follows established channels and uses official formats like memos, reports, or policy emails. Written communication is about the medium and can be either formal or informal depending on tone and context, while barriers are obstacles that hinder understanding rather than a style of messaging.